• User Support & Troubleshooting: Provide day-to-day technical support to Salesforce users by troubleshooting issues, answering questions, and resolving system-related problems in a timely manner....
• User Training & Documentation: Conduct training sessions for new users and provide ongoing guidance to ensure proper use of Salesforce. Create and maintain user guides, training materials, and FAQs to assist users in maximizing platform functionality.
• System Monitoring & Maintenance: Regularly monitor the Salesforce platform for performance issues, errors, and bugs. Perform routine system health checks, maintain data integrity, and ensure data security compliance.
• Basic Configuration & Customization: Assist in configuring Salesforce objects, fields, page layouts, workflows, and automations such as Flow and Process Builder to meet business requirements.
• Incident Management: Track, escalate, and resolve user-reported issues using ticketing systems. Ensure timely resolution and follow-up on open incidents and service requests.
• Report Creation & Maintenance: Assist users in generating reports and dashboards to meet business needs, providing insights and supporting data-driven decision-making.
• Data Import & Export Support: Facilitate data import/export tasks using tools like Data Loader or other third-party applications, ensuring accurate and clean data for various business functions.
• User Account Management: Manage user access by creating, updating, and deactivating user profiles, roles, and permission sets. Assist in maintaining security protocols to ensure proper access control.

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• Hands-on experience with Salesforce configuration, user support, and basic troubleshooting....
• Strong understanding of Salesforce functionality, including objects, fields, profiles, roles, and basic workflows.
• Experience with report and dashboard creation in Salesforce.
• Familiarity with data import/export tools like Data Loader.
• Basic understanding of Salesforce automation tools (e.g., Process Builder, Flow).
• Knowledge of Salesforce security features (profiles, permission sets).
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users clearly and concisely.

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• User Management: Create and manage Salesforce user accounts, roles, profiles, and permission sets. Handle onboarding and offboarding, ensuring users have appropriate access to data and tools....
• Customization & Configuration: Configure Salesforce objects, fields, page layouts, record types, validation rules, and workflows to meet the organization’s needs. Customize dashboards, reports, and ensure the platform supports business objectives.
• Data Management: Maintain data integrity by ensuring accurate and consistent data entry, performing regular data deduplication, importing/exporting data as needed, and running data audits to ensure data quality.
• Automation: Build and maintain automation processes using Salesforce Flow, Process Builder, Workflow Rules, and Approval Processes to streamline business operations.
• Security & Access Control: Implement and manage security settings, ensuring data protection and compliance with organizational policies. Regularly audit security permissions and settings.
• Troubleshooting & Support: Provide day-to-day support for Salesforce users by troubleshooting issues, answering questions, and providing training when necessary.
• Salesforce Updates & Maintenance: Monitor Salesforce releases and updates, ensuring the system remains up-to-date with new features, enhancements, and patches. Test new functionality and manage any potential impacts on existing configurations.
• Reporting & Analytics: Develop and maintain custom reports and dashboards to provide meaningful insights into sales, marketing, and customer service performance. Support leadership in data-driven decision-making.
• Integration Support: Assist with integrating Salesforce with other business systems, ensuring smooth data flow between platforms and troubleshooting any integration issues.

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• Proven experience in configuring Salesforce objects, workflows, and automation tools (e.g., Flow, Process Builder)....
• Strong knowledge of Salesforce configuration options, such as roles, profiles, permission sets, page layouts, and record types.
• Proficient in building reports, dashboards, and custom views in Salesforce.
• Experience with data import/export tools like Data Loader, DemandTools, or similar.
• Familiarity with Salesforce Flow, Process Builder, and Workflow Rules for automation.
• Basic understanding of Salesforce integrations and APIs (a plus).

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• Salesforce Customization & Development: Design, develop, and implement customized Salesforce applications to support business functions using Apex, Visualforce, Lightning Web Components, and other Salesforce development tools....
• Integration: Develop and manage API integrations between Salesforce and other internal/external systems to ensure seamless data flow.
• Data Management: Manage and optimize Salesforce data structures, workflows, validation rules, and automation processes. Perform data migration and cleansing activities when needed.
• Technical Design: Collaborate with internal stakeholders, business analysts, and project managers to understand technical and functional requirements and develop appropriate Salesforce solutions.
• Salesforce Configuration: Configure Salesforce objects, fields, workflows, approval processes, and reports to meet business needs.
• Testing & Debugging: Perform unit testing, debugging, and ensure solutions are stable and meet performance requirements.
• Documentation: Create and maintain technical documentation for all Salesforce development processes, workflows, and customizations.
• Maintenance & Updates: Provide ongoing support, troubleshoot, and resolve issues related to Salesforce applications. Implement Salesforce updates, patches, and new releases.
• Security & Compliance: Ensure Salesforce security controls (e.g., profiles, roles, permission sets) are correctly implemented and aligned with organizational policies.
• Team Collaboration: Work closely with cross-functional teams, including sales, marketing, IT, and customer service teams, to ensure Salesforce solutions align with business strategies.

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• Proven experience with Salesforce Lightning, Apex programming, Visualforce, and Lightning Web Components....
• Strong proficiency in Apex, Visualforce, Lightning Web Components, and SOQL.
• Experience with integrating Salesforce with third-party systems using REST, SOAP APIs, and middleware tools (e.g., MuleSoft, Dell Boomi).
• Knowledge of Salesforce declarative tools like Process Builder, Flow, and Workflow Rules.
• Familiarity with version control systems like Git and CI/CD processes.
• Attention to Detail: High level of accuracy and attention to detail when working with Salesforce configurations and data.
• Agile/Scrum: Familiarity with Agile or Scrum methodologies and experience working in a fast-paced, project-driven environment.

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